Booking a group vehicle is a bigger commitment than booking a single cab. Many people ask only about the price and discover later that fuel, tolls or driver charges were never included. A few questions asked upfront can prevent most problems.
1. What is the total price, and what does it include?
Ask for an itemised quote that covers the base rate, kilometre limit, driver allowance, tolls, parking and GST. A single figure without a breakdown is hard to compare.
2. What is the kilometre limit?
Find out the daily limit and the rate for extra kilometres. If you plan sightseeing at the destination, include that distance in your estimate.
3. How is waiting time charged?
Weddings, pilgrimages and sightseeing days involve long gaps. Ask whether waiting is included and how overtime is calculated.
4. Is the driver experienced on my route?
A driver who knows hill roads or highway stretches makes the trip safer. Ask about his experience on your specific destination.
5. What are the vehicle's safety features?
Look for GPS tracking, working seat belts, first-aid kit and a recently serviced vehicle. Ask for the vehicle photos and number before the trip.
6. Is the vehicle air-conditioned and clean?
Confirm that the AC works for the rear rows too, and ask how the vehicle is cleaned between trips.
7. What are the cancellation and rescheduling terms?
Plans change. Ask how much is refundable and how much notice is required.
8. What happens if the vehicle breaks down?
A reliable operator will have a replacement or support plan. Ask for a support number that works round the clock.
9. Are there night halt or state entry charges?
Multi-day trips and interstate travel can add extra costs. Get these confirmed in writing before you book.
10. Can I see reviews or past customers' feedback?
Look for patterns in recent reviews, such as punctuality, vehicle condition, and honesty about charges. Established providers such as Veekay Cabs Tempo Traveller in Delhi publish their fleet options and contact details openly, which makes it easier to ask these questions and compare answers.
Keep everything in writing
Save the booking confirmation, quote and driver details on your phone. If any term is agreed verbally, ask for a message or email confirming it.
A good operator will answer all ten questions without hesitation. If answers are vague or the operator avoids written terms, treat it as a warning sign and keep looking.