Policy
Cancellation & Refund
Last updated: June 1, 2026
Token Amount Refund Policy
Based on time before scheduled pickup
| Cancellation Time | Refund | Status |
|---|---|---|
| 24+ hours before pickup | 100% | ✅ |
| 12–24 hours before pickup | 75% | ⚠️ |
| 6–12 hours before pickup | 50% | ⚠️ |
| Less than 6 hours before pickup | No Refund | ❌ |
| No-show (didn't arrive) | No Refund | ❌ |
Security Deposit (Rs. 10,000)
Full Refund (within 7 days)
- • No damage to vehicle
- • No traffic violations
- • Vehicle returned on time
- • Full fuel tank on return
- • No outstanding dues
Deductions Applied For
- • Vehicle damage repair costs
- • Missing fuel charges
- • Extra KM charges
- • Traffic challans
- • Late return charges
How to Cancel
1
Log into your account
Go to veekaycabs.com and login with your mobile number
2
Go to My Bookings
Find your upcoming booking in the Booking History section
3
Click Cancel Booking
Select a cancellation reason and confirm
4
Refund Processing
Refund is processed to the original payment method within 5–7 business days
Cancellations by Veekay Cabs (due to vehicle unavailability or force majeure) will result in a 100% refund of all amounts paid, including the token amount and security deposit, processed within 3 business days.